Validora
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LEGAL

Refund Policy

We want you to feel confident trying Validora.

Paid plans are not on sale yet. When they open, payments will be processed by a payment provider acting as our Merchant of Record, named at checkout.

01Plus & Pro Subscriptions — 14-Day Money-Back Guarantee

If you're not satisfied within 14 days of your first Plus or Pro subscription payment, contact us at contact@validora.io and we'll issue a full refund — no questions asked.

Applies to first payment only Not applicable to renewal payments Processing time: 5–10 business days

02Credit Purchases — 14 Days for Unused Credits

You can request a full refund of a credit pack within 14 days of purchase, as long as none of its credits have been used. Once credits from a pack have been spent, that pack is no longer refundable. Unused credits remain valid indefinitely and never expire.

Exception: if a technical error caused credits to be deducted without service delivery, contact support within 14 days for review.

03Annual Plans

  • Within 30 days: prorated refund for unused months, calculated from cancellation date.
  • After 30 days: no refund, but access continues until the end of the paid period.

04How to Request a Refund

  1. Email contact@validora.io with subject: Refund Request — [your email]
  2. Include your account email and a brief reason
  3. We respond within 2 business days
  4. Refunds are issued through our payment provider to your original payment method

05Exceptional Circumstances

Nothing in this policy limits any statutory consumer rights you have in your country, including the right of withdrawal.

If Validora suffers a service outage exceeding 48 hours, we will, at our discretion, issue a prorated credit or refund. We will email affected accounts proactively.

06Contact

contact@validora.io — we respond within 2 business days.