Validora
Legal

Refund Policy

We want you to feel confident trying Validora.

Payments are processed by Paddle.com as our Merchant of Record.

01Pro Subscription — 7-Day Money-Back Guarantee

If you're not satisfied within 7 days of your first Pro subscription payment, contact us at contact@validora.io and we'll issue a full refund — no questions asked.

Applies to first payment only Not applicable to renewal payments Processing time: 5–10 business days

02Credit Purchases — No Refunds

Credits are non-refundable once purchased. Unused credits remain valid indefinitely and never expire.

Exception: if a technical error caused credits to be deducted without service delivery, contact support within 7 days for review.

03Annual Pro Plan

  • Within 30 days: prorated refund for unused months, calculated from cancellation date.
  • After 30 days: no refund, but access continues until the end of the paid period.

04How to Request a Refund

  1. Email contact@validora.io with subject: Refund Request — [your email]
  2. Include your account email and a brief reason
  3. We respond within 2 business days
  4. Refunds are processed via Paddle back to your original payment method

05Exceptional Circumstances

If Validora suffers a service outage exceeding 48 hours, we will, at our discretion, issue a prorated credit or refund. We will email affected accounts proactively.

06Contact

contact@validora.io — response within 24 hours on business days.